Privacy Policy

Last updated: March 22, 2026

Comfort Tech Ottawa ("we", "us", or "our") is committed to protecting the privacy of our customers and website visitors in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

1. Information We Collect

We may collect the following personal information when you interact with us:

• Name, email address, phone number, and mailing address
• Service request details and scheduling preferences
• Equipment information related to your HVAC system
• Payment and billing information (processed securely through third-party providers)
• Website usage data collected through cookies and analytics tools

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide, schedule, and complete HVAC services you have requested
• To communicate with you about appointments, estimates, and service updates
• To process payments and maintain service records
• To send maintenance reminders and relevant service information (with your consent)
• To improve our website, services, and customer experience
• To comply with legal and regulatory obligations

3. Consent

We obtain your consent before collecting, using, or disclosing your personal information. By submitting a contact form, requesting an estimate, or booking a service, you consent to our collection and use of your information as described in this policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

4. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Trusted service providers who assist us in operating our business (e.g., scheduling software, payment processors)
• Equipment manufacturers for warranty registration purposes
• Government or regulatory bodies when required by law

5. Data Security

We implement appropriate physical, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Service records may be retained for warranty and regulatory compliance purposes.

7. Cookies and Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can manage cookie preferences through your browser settings. We use analytics tools that may collect anonymized usage data.

8. Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for the collection, use, or disclosure of your information
• File a complaint with the Office of the Privacy Commissioner of Canada

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: